How to create new Alert scenarios

Alerts are a central part of the Transactions module. Alerts trigger based on the configured scenarios. This configuration is a vital part in the setup of the Transactions module, ensuring alerts are triggered to inform you of anomalies.

This configuration can be done on the Alerts Settings page:

Click on your initials in the top right corner.
In the newly opened menu, click on Settings.
Under the Transactions section, open the Alerts page.

All configured scenarios are listed here. New alerts can be added by pressing the New alert button.

Configuring a scenario

The top of the page allows you to set some overall rules of the alert. The following options are present:

Priority - set the priority associated to alerts generated from this alert scenario.
Alert timing - set the moment the scenario should be checked for new alerts, this can either be Immediate or End of day.
Default assignee - set a user or group that is by default assigned to generated alerts from this scenario.
Time range - set the time range considered for generating alerts from this scenario.
Alert frequency - set the frequency for triggering alerts from this scenario.
Use global exemptions - set if transactions from exempted accounts are taken into consideration in this scenario.

Building a scenario

The Rule library shows the list of rules that can be chosen to compose the scenario. Using the Add button, adds the rule to this scenario. All rules active in this scenario are presented in the Rules section on the left. Active rules can tweaked to the correct values, currency, and more.

Some rules cannot be used simultaneously. Rules that are not possible due to an already active rule, will be greyed out.

This structure ensures that alerts are built on a logical and compatible rule set, maintaining consistency and reliability in your monitoring process.

Some rules are mandatory and serve as Base rules, while others can be added to refine and enrich the alert logic. When no base rule is added to the scenario yet, the Publish button will be greyed out. Hovering over the question mark will show you the base rules of which you can add one.

Creating a new alert can be done by following the below steps:

Only users with the role admin or owner can create and manage alerts scenarios.

Click on your organisation name or initials in the top-right corner.
Select Settings in the newly shown menu.
In the left sidebar, scroll down to the Transactions section and open the Alerts page.
Click on New alert to create a new alert:
Click Rename besides Standard Alert to give the new alert an appropriate title.
Select the appropriate Priority, Alert timing, Default assignee, Time range and Alert frequency in the top configuration section.
In the Rule library, click Add next to the rule you would like to include in your alert scenario.
Configure the added rule below the Rules on the left side as desired.
Add more rules from the Rule library via the Add button as desired.
Once satisfied with your configuration, click Publish in the bottom right corner.
Click on the cross in the top right to close the alert scenario editing menu.

Each rule includes its own condition(s) to configure. These can be:

A toggle to apply a specific condition.
A dropdown with Include or Exclude options, paired with a free-text field.
A dropdown with Equals, At least, At most, or In range, followed by a numeric input field (with up/down arrows to adjust the value).
An Add more button to extend the rule with more options. This also adds Match logic, allowing you to choose if all conditions must match or at least one condition must match for an alert to trigger.

Rule breakdown

Below is a list of all available rules in the Rule Library, along with a short explanation of what each rule monitors:

Balance changes (absolute) - Monitors the absolute change in the bank account balance over a time range.
Bank accounts - Tracks the number of different bank accounts held by a client.
Bank account balance - Monitors the most recent balance of a client’s bank account.
Client age - Rule for the age of the client to .
Client information changes - Set the number of times specific client information has been changed
Outgoing to incoming ratio - Set the percentage of outgoing versus incoming transaction value per client bank account.
Transaction value - Sets a threshold for the total monetary value of transactions. You can specify one or more currencies in the same condition.
Transaction volume - Sets a threshold for the total number of transactions.
Unique counter parties - Set a number of unique counter parties involved in transactions for a client bank account.

For these rules, Numeric conditions apply. You can choose from the following conditions’ dropdown options: Equals, At least, At most, or In range. Each option allows you to input a numeric value. The Add more button allows you to set an additional condition in the rule. The Match logic allows you to choose if all conditions must match or at least one condition must match for this rule.

Bank account type - Identifies the type of bank account.
Blocked countries - Include or exclude transactions based on the blocked countries configuration list.
Client country - Indicates the country of an entity client or the nationalities of an individual.
Client risk - Reflects the overall risk level based on the client's profile.
Client risk indicator - Flags specific risk indicators associated with the client.
Client profession - Include or exclude specific professions of clients. Applies only to Person type clients.
Tax haven risk - Assesses risk based on the transaction associated with the country of the client or the counter party.
Transaction type - Filters transactions based on their type (derived from uploaded transaction data).
Transaction counter party bank account country - Filters transactions based on the country of the counter party bank account.
Transaction description keywords - Monitor transactions based on keywords in the description.

For these rules, Include or Exclude dropdown apply. You can choose whether to Include or Exclude the specified values entered by you as free-text input in the relevant field.

Dormant bank account - Detects when a previously dormant account becomes active.
Client account age - Determine if only new accounts or old accounts should be included in the alert scenario
Client type - Specifies whether the client is an individual or an entity.
Client SIC codes - Selects one or more SIC code risk levels to include.
Transaction direction - Filters transactions by direction as either incoming or outgoing.

For these rules, a dropdown or a toggle button applies, with which you can select the desired condition.

Each rule can be combined with others to create powerful, targeted alerts that align with your organisation’s risk policies and scenario goals.

You can save the alert scenario by pressing the Publish button in the bottom right of the screen. Before publishing an alert scenario, you can choose whether it should be active or inactive via the toggle Alert active left of the Publish button. You can rename the alert scenario by pressing the Rename button at the top of the screen.

An alert scenario can be duplicated by opening an existing alert and pressing the Duplicate button in the bottom right of the screen.