How to review all new alerts

All alerts can be found on the Alerts page. This page is ordered to show the newest alerts first by default. You can view all alerts, unassigned, assigned to you or colleagues on this page.

How to filter on specific alerts

1. Navigate to the Alerts page.
2. Click on Filter in the top right corner.
3. Use the Name, Created at, Client name, Priority, Assignee, and Status filters to narrow the alerts down to a specific subset.
   • Filtering on all alerts of today can be done by: Setting the filter of Created at to Today.
   • Filtering on all high priority alerts can be done by: Setting the Priority filter to Very high and High.
   • Filtering on all open alerts which are unassigned can be done by: Setting the filter Status to Open and Assignee to Unassigned.
   • Filtering on all suspicious alerts found in this year can be done by: Setting the filter Status to Suspicious and Created at to This year.

How to review an open alert

The Alerts page shows all alerts. In one overview you can see the Created at date, the Reason the alert is triggered, the Assignee of the alert, the current Status of the alert, the Client this alert is triggered on and the Priority of the alert based on the scenario.

1. On the Alerts page, open an alert with the status Open and an alert which is either Unassigned or assigned to yourself.
   
2. The new window shows more details on the triggered alert.     
   
   
   • In the top left, below the title of the alert, the reason the alert triggered is shown.
   • Next to the alert title and reason, the time the alert triggered and the time range of the alert are shown. Next to this information the priority, details of the audit and assignee are shown.
   • In the table below, all transactions of the client are shown. All transactions related to the alert are highlighted in blue. You can quickly navigate to all transactions related to the alert by selecting the transaction ID in the left section below Related transactions.
3. Review the transactions related to the alert. After reviewing the transactions, scroll down to add a Judgement to the alert.
   
   
   • Select False positive when the alert has been investigated and it is determined that the activity is legitimate, consistent with the customer's known profile and expected behavior, and there are no reasonable grounds to suspect money laundering, terrorist financing, fraud, or any other financial crime.
     The reason for determining the alert as a false positive must be documented in the Add your explanation notes section. The Save button, will then close the alert.
   • Select Suspicious when the alert has been investigated and there are reasonable grounds to suspect that the activity may be related to money laundering, terrorist financing, fraud, or another financial crime.
     The reason for determining the alert as suspicious must be documented in the Add your explanation notes section. The Save button, will then generate a report of the alert to escalate the suspicious event.
   • Select Under investigation when the alert requires additional review before a final determination can be made. This status should be used when further analysis, information, or supporting documentation is needed to assess whether the activity is legitimate or suspicious. The details of the investigation must be documented in the Add your explanation notes section until the investigation is completed and the alert can be classified as either False positive or Suspicious.
   • Select Escalated when the alert should be further reviewed by another user. The reason for the escalation and information of the investigation until now must be documented in the Add your explanation notes section.
4. Continue the investigation into the alert. Updates and new information should be added to the Judgement of the alert in the Add your explanation notes section and a file can be added via the Add attachment option. The investigation is completed when the alert is classified as either False positive or Suspicious.