---
title: Why can't I login to Pascal
description: All information about your account can be found here; from how to change your password to securing your account and additional setting preferences.
---

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1. [Product Documentation](https://help.vartion.com/?hsLang=en)
2. [General](https://help.vartion.com/general?hsLang=en)
3. [User Account Settings](https://help.vartion.com/general?hsLang=en#user-account-settings)

# Why can't I login to Pascal

If you have trouble logging into Pascal, please ensure you are using the correct email address and password for your account.

 

If you have forgotten your password or logging in is not working:

1. Click **Forgot password?** on the [login page of Pascal](https://app.pascal.vartion.com/#/login).
2. Enter the email address that is linked to your account.

 

If the provided email exists within Pascal, you will receive a password reset link at your email address within a few minutes. Follow the instructions in the email to reset your password. If you do not receive a password reset email, please check you spam folder.

 

 

If the email is not in the spam folder either, it appears there is no (active) account linked to the email address that was provided. Please contact a colleague who is an owner or admin in your Pascal environment, to verify the status of your account. If needed, they can reactivate or add your account.

 

 

**This documentation, including images, videos and text, is accurate as of Version 5.12 of Pascal.**

We strive to keep our documentation up to date with each release to ensure it remains a reliable resource for our users. However, given the dynamic nature of our software development, there might be instances where changes introduced in subsequent versions are not immediately reflected in this documentation. We encourage users to refer to [the latest release notes](https://help.vartion.com/knowledge/general?hsLang=en#release-notes) and to use the feedback mechanism for any discrepancies or requests for clarification.

 

- [General](https://help.vartion.com/general?hsLang=en#main-content)

    - [Release Notes](https://help.vartion.com/general?hsLang=en#release-notes)
    - [What's New](https://help.vartion.com/general?hsLang=en#whats-new)
    - [Risk Classification Settings](https://help.vartion.com/general?hsLang=en#risk-classification-settings)
    - [HubSpot](https://help.vartion.com/general?hsLang=en#hubspot)
    - [User Account Settings](https://help.vartion.com/general?hsLang=en#user-account-settings)
    - [General](https://help.vartion.com/general?hsLang=en#general)
    - [Billing](https://help.vartion.com/general?hsLang=en#billing)
    - [Organisation Settings](https://help.vartion.com/general?hsLang=en#organisation-settings)
    - [Integrations](https://help.vartion.com/general?hsLang=en#integrations)
    - [Zapier](https://help.vartion.com/general?hsLang=en#zapier)
- [Screening](https://help.vartion.com/screening?hsLang=en#main-content)

    - [FAQ](https://help.vartion.com/screening?hsLang=en#faq)
    - [Cases](https://help.vartion.com/screening?hsLang=en#cases)
    - [Clients](https://help.vartion.com/screening?hsLang=en#clients)
    - [Statistics](https://help.vartion.com/screening?hsLang=en#statistics)
    - [Getting Started with Pascal Screening](https://help.vartion.com/screening?hsLang=en#getting-started-with-pascal-screening)
    - [Results in Pascal](https://help.vartion.com/screening?hsLang=en#results-in-pascal)
    - [Notifications in Pascal Screening](https://help.vartion.com/screening?hsLang=en#notifications-in-pascal-screening)
    - [Screening Settings](https://help.vartion.com/screening?hsLang=en#screening-settings)
- [Onboarding](https://help.vartion.com/onboarding?hsLang=en#main-content)

    - [Getting Started with Pascal Onboarding](https://help.vartion.com/onboarding?hsLang=en#getting-started-with-pascal-onboarding)
    - [Onboarding Settings](https://help.vartion.com/onboarding?hsLang=en#onboarding-settings)
    - [Clients](https://help.vartion.com/onboarding?hsLang=en#clients)
- [Transactions](https://help.vartion.com/transactions?hsLang=en#main-content)

    - [Getting Started with Pascal Transactions](https://help.vartion.com/transactions?hsLang=en#getting-started-with-pascal-transactions)
    - [Settings](https://help.vartion.com/transactions?hsLang=en#settings)

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